There are three tiers of pricing for which you may be billed. The first is the standard billing rate. This is rate is charged during normal business hours when a technician is dispatched to your location. Unlike most technical support, we don't start billing until we arrive at your location. Due to this, there will always be a 1 hour minimum charge and any partial hours will be rounded up to the nearest 15 minutes.

The second tier billing is used when you place an emergency call for service. This is described as any time outside of normal operating hours. This tier of billing will also be used if you call to place an appointment during normal business hours and request to be bumped to first priority. In most cases, this means that you are not able to operate at all or the work that you need performed is extremely important. We will then adjust the schedule for that day and make you our first priority. Once again, there is still a one hour minimum and any partial hours after the initial hour, will be rounded up to the nearest 15 minutes.

The final tier of billing is remote assistance billing. This tier of billing is used when you are an existing customer and you have agreed to the use of remote assistance on your PC or network. This allows us to access your computer remotely and fix an issue without actually coming to your home or business. With this form of service, there is no 1 hour minimum and billing is simply rounded up to the nearest 15 minutes.